I’ve forgotten my username and/or password, what can I do?
Don’t worry. First, check your Caps Lock because our passwords are case-sensitive. If you’re still having problems, simply select the forgot password button, and we’ll send you a reset link to your registered email address.
Who can I contact if I have questions about my account?
The EnergyWin support team will pleased to help you. Email firstname.lastname@example.org.
How can I close my account?
No problem, simply contact our support team: email@example.com.
Can I change my password?
Sure, of course. You can reset it by selecting the forgot password button.
Can I change my registered email address?
It’s possible to amend your email address once you logged into your user account under section ‘My account’ and ‘Edit profile’.
Is there any way I can check my account activity?
To see your wallet operations (game spins, deposits, withdrawals, bonuses) click here - Transactions.
For gameplay history click here - Game history.
For detailed information about your deposits and withdrawals click here - Payment history.
Can I change my username?
Nope. Sorry. Usernames can’t be changed in the interests of system data integrity and security.
I think I may have a problem with gambling, what can I do?
For most people gambling is fun and entertaining but we also realise that gambling can be addictive and there is a risk you could develop an addiction. For a minority of gamblers, it becomes problematic once they spend more time and money than they can afford on gambling.
How can I get my gambling under control?
- Talk about it. Talk to someone you trust - your family or a friend. If that does not feel right for you, then please call professional support for confidential advice, if you contact us we recommend you to some as well.
- Take breaks, long or short, whatever you need. Just having some time away from games and bets can help you to see things differently.
- Set appropriate limits. Set yourself a limit on how much money and time you can afford to spend and stick to it.
- Request Self-exclusion. If you find yourself not be able to control your gambling, organize a period of longer statutory break, known as a self-exclusion. Please contact our customer support to place it for you. For more information about our self-exclusions please contact our support or find more information on the responsible gambling tab here: Responsible gaming.
What happens when my self-exclusion period is up?
Your account will automatically unblock when any self-exclusion period expires.
Can I cancel my self-exclusion?
If you are really sure that you want to cancel your self-exclusion, you can contact our support to take a positive action to gamble again. You will be given 24 hours cooling off period before you can access gambling facilities.
I’ve emailed the Support Team, but haven’t heard anything back. What’s going on?
We aim to respond to most inquiries within 24 hours. If your inquiry requires a detailed investigation, please be patient as it may take a bit longer to get a response. As soon as we received your email we will send out a confirmation to acknowledge it. If you haven’t received one, please check your junk mail folder – although EnergyWin never sends spam, some email filters can be a little bit over sensitive!